QuikOne – Terms of Service – India
Last Updated: 03 May 2026
THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY THAT YOU REPRESENT ("YOU" OR "YOUR") AND QUIKONE ("QUIKONE", "WE", "US", OR "OUR") GOVERNING YOUR ACCESS TO AND USE OF QUIKONE CRM SOFTWARE, QUIKONE FIELD SERVICE MANAGEMENT (FSM) SOFTWARE, MOBILE APPLICATIONS, WEBSITES, CLOUD PLATFORMS, AND RELATED SERVICES.
By accessing or using QuikOne services, you agree to comply with and be bound by these Terms of Service.
1. Parts of this Agreement
These Terms of Service consist of general terms applicable to all QuikOne services together with additional service-specific terms that may apply to certain products, integrations, modules, mobile applications, or customization services. In the event of any conflict between the general terms and any service-specific terms, the service-specific terms shall prevail.
2. Acceptance of Terms
You must be legally eligible to enter into a binding agreement in order to access or use QuikOne services. By accessing our website, registering for an account, using the software, requesting a free trial, purchasing subscriptions, or clicking acceptance buttons, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with these Terms, you must discontinue use of the services immediately.
3. Description of Services
QuikOne provides cloud-based SaaS business software solutions including CRM Software, Field Service Management (FSM) Software, lead management, service scheduling and dispatching, quotation and invoice management, technician tracking, AMC and contract management, workflow automation, reporting and analytics, inventory tracking, inspection management, mobile applications, third-party integrations, and related customization services. QuikOne reserves the right to modify, upgrade, improve, suspend, or discontinue any part of the services at any time.
4. User Registration Obligations
To access certain services, users may be required to create an account and provide accurate business and contact information. You agree to provide true, complete, and updated information at all times and maintain the confidentiality of your login credentials. You are responsible for restricting unauthorized access to your account and notifying QuikOne immediately in the event of any unauthorized usage or security breach. QuikOne reserves the right to suspend or terminate accounts containing inaccurate, incomplete, or misleading information.
5. Subscription & Licensing
QuikOne services are offered on a subscription basis. Customers are granted a limited, non-exclusive, non-transferable license to access and use QuikOne services solely for internal business purposes. Customers shall not resell, redistribute, reproduce, reverse engineer, decompile, copy, or attempt unauthorized access to the platform. The services may not be used for competitive analysis or benchmarking purposes without prior written consent. Each subscription is limited to the number of purchased users and permitted usage under the applicable plan.
6. Free Trial Services
QuikOne may provide free trial access to evaluate the platform and related services. Free trial services may contain limited features, restricted usage, or temporary access periods and may be modified or discontinued without prior notice. Trial services are provided on an "as-is" basis without warranties of any kind. Any data entered during the trial period may be permanently deleted after trial expiration unless the account is converted into a paid subscription.
7. Fees & Payment Terms
Subscription pricing may vary depending on the number of users, selected modules, subscription duration, hosting requirements, customization scope, and customer location. Subscription fees are generally payable in advance under monthly or annual billing plans. Applicable taxes including GST, VAT, or other statutory taxes are additional and payable by the customer. Delayed or failed payments may result in suspension or restriction of services. QuikOne reserves the right to revise pricing with prior notice.
8. Refund & Cancellation Policy
Customers may cancel subscriptions by providing prior written notice to QuikOne. Unless otherwise agreed in writing, subscription fees, setup fees, customization charges, implementation costs, and integration charges are non-refundable. Cancellation of services will stop future billing cycles but will not result in refunds for previously paid subscription periods.
9. Customization Services
QuikOne may provide customization services including workflow modifications, reports, integrations, feature enhancements, and software changes based on customer requirements. Customization services are charged separately and timelines may vary depending on project scope and complexity. Any changes in requirements during the project may impact pricing, timelines, and delivery schedules. Certain customization requests may not be technically feasible or operationally supported, and QuikOne reserves the right to approve or reject such requests.
10. Third-Party Integrations
QuikOne services may integrate with third-party platforms and providers including WhatsApp, SMS gateways, payment gateways, accounting software, APIs, Google services, and communication platforms. Customers acknowledge that third-party integrations may involve additional charges, dependency on external providers, and limitations imposed by third-party APIs or policies. QuikOne is not responsible for disruptions, failures, or service limitations caused by third-party services or infrastructure.
11. Restrictions on Use
You agree not to use QuikOne services for unlawful, fraudulent, harmful, or unauthorized activities. Users shall not upload malicious software, attempt unauthorized access to systems or networks, interfere with platform security or performance, misuse customer data, distribute spam, or share offensive, illegal, or copyrighted content without authorization. Any violation of these Terms may result in immediate suspension or termination of services without prior notice.
12. Customer Responsibilities
Customers are solely responsible for maintaining internal user access controls, ensuring data accuracy, complying with applicable laws and regulations, managing business processes, and maintaining reliable internet connectivity and compatible devices. Customers are advised to maintain backups of important business information and ensure secure handling of user credentials within their organization.
13. Data Ownership & Privacy
Customers retain ownership of their business data stored within QuikOne platforms. By using the services, customers grant QuikOne permission to store, process, transmit, back up, analyze, and generate reports from the data solely for the purpose of providing and supporting the services. QuikOne does not sell customer business data to third parties and handles customer information in accordance with applicable privacy laws and QuikOne privacy policies.
14. Data Security
QuikOne implements commercially reasonable administrative, technical, and organizational security measures to protect customer information and business data. However, customers acknowledge that no internet-based system can guarantee absolute security and that external attacks, vulnerabilities, service interruptions, or unauthorized access may still occur. Customers remain responsible for maintaining strong passwords, managing internal user permissions, and securing their own systems and devices.
15. Mobile Application Usage
QuikOne mobile applications are available for supported Android and iOS devices. Certain mobile features may vary depending on device compatibility, operating system versions, internet connectivity, hardware limitations, and application permissions. QuikOne does not guarantee identical functionality across all mobile devices or platforms.
16. Support Services
QuikOne may provide technical support through email, phone, WhatsApp, remote sessions, ticketing systems, or other official communication channels. Standard support generally includes troubleshooting assistance, technical guidance, user support, and bug reporting assistance. Support services do not include major software development, customer hardware maintenance, third-party software troubleshooting, or internal network configuration unless specifically agreed in writing.
17. Service Availability
QuikOne aims to maintain high platform availability and operational reliability; however uninterrupted or error-free service cannot be guaranteed. Temporary interruptions may occur due to maintenance activities, software upgrades, internet failures, cloud infrastructure issues, third-party provider downtime, or events beyond reasonable control. QuikOne shall not be liable for interruptions or delays caused by external circumstances.
18. Intellectual Property Rights
All intellectual property rights related to QuikOne software, source code, branding, logos, mobile applications, platform content, designs, documentation, and related materials remain the exclusive property of QuikOne. No ownership rights, source code rights, or intellectual property rights are transferred to customers unless explicitly agreed in writing.
19. Confidentiality
Both parties agree to maintain the confidentiality of customer business information, technical information, pricing details, workflows, operational processes, and other confidential information shared during the course of the business relationship. Confidential information shall not be disclosed to unauthorized third parties except where required by law or with prior written consent.
20. Disclaimer of Warranties
The services are provided on an "as-is" and "as-available" basis without warranties of any kind. QuikOne does not guarantee uninterrupted availability, error-free operation, compatibility with all systems, prevention of data loss, or specific business outcomes. Customers use the services at their own risk and acknowledge that software performance may vary depending on operational environments and third-party dependencies.
21. Limitation of Liability
QuikOne shall not be liable for indirect, incidental, special, consequential, or punitive damages including business interruption, data loss, revenue loss, profit loss, or damages arising from third-party failures. The maximum liability of QuikOne under these Terms shall not exceed the subscription fees paid by the customer during the twelve months preceding the event giving rise to the claim.
22. Indemnification
You agree to indemnify and hold harmless QuikOne, its affiliates, employees, directors, and service providers from and against any claims, liabilities, damages, losses, expenses, or legal costs arising from violation of these Terms, misuse of services, breach of applicable laws, unauthorized activities, or disputes relating to your use of the services.
23. Suspension & Termination
QuikOne reserves the right to suspend or terminate services in cases involving non-payment, security risks, violation of Terms, illegal activities, abuse of services, or unauthorized usage. Upon termination, customer access to services may be revoked and stored data may be retained temporarily for operational, legal, or backup purposes before permanent deletion. Customers may request account termination by providing written notice.
24. Changes to Terms
QuikOne reserves the right to modify or update these Terms of Service at any time. Updated Terms will be published on the official website and become effective upon publication unless otherwise stated. Continued use of the services after updated Terms become effective constitutes acceptance of the revised Terms. Customers are encouraged to review the Terms periodically.
25. Governing Law & Jurisdiction
These Terms of Service shall be governed and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms or the use of QuikOne services shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.
26. Force Majeure
QuikOne shall not be liable for any delay or failure in performance caused by circumstances beyond reasonable control including natural disasters, floods, earthquakes, pandemics, war, government restrictions, internet outages, cyber-attacks, power failures, labor disputes, or cloud infrastructure failures. During such events, service obligations may be suspended temporarily until normal operations resume.
27. Export Compliance
Customers agree not to use, access, or export QuikOne services in violation of applicable export control laws or regulations. Customers are solely responsible for ensuring compliance with local laws applicable to their business operations and software usage.
28. Relationship between Parties
Nothing contained in these Terms shall be construed to create any partnership, joint venture, agency, franchise, employment relationship, or fiduciary relationship between QuikOne and the customer. Both parties shall remain independent entities.
29. Assignment
Customers may not assign or transfer their rights or obligations under these Terms without prior written consent from QuikOne. QuikOne may assign its rights, obligations, or business operations to affiliates, successors, or service providers as part of internal restructuring, mergers, acquisitions, or operational changes.
30. Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect and remain enforceable to the maximum extent permitted by law.
31. Waiver
Failure by QuikOne to enforce any provision of these Terms shall not constitute a waiver of such provision or any other rights under these Terms.
32. Entire Agreement
These Terms of Service together with applicable service agreements, quotations, proposals, privacy policies, subscription plans, and service-specific terms constitute the complete agreement between QuikOne and the customer regarding the use of the services and supersede prior agreements or understandings relating to the same subject matter.
33. Contact Information
For questions, billing inquiries, legal notices, or support requests, customers may contact QuikOne through the following official communication channels:
34. Acknowledgement
By accessing or using QuikOne CRM Software, QuikOne Field Service Management (FSM) Software, websites, mobile applications, cloud platforms, or related services, you acknowledge that you have read, understood, and agreed to these Terms of Service.